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Metro North & North Shore, MA
Property Maintenance & Repairs
From a dripping faucet to a renovation, we coordinate the work that keeps your rental in good shape and your tenants happy.
Current tenant? Pay rent or request maintenance in the tenant portal
How it works
How Maintenance Works
Tenants report it, we coordinate it, and you see it on your statement.
Requests tracked in Buildium
Tenants submit maintenance and service requests through our Buildium tenant portal, where each request is tracked until the work is done.
Repairs through a trusted network
We coordinate repairs through a network of contractors, painters, plumbers and handymen that Mark Pitzi built over years of owning and selling real estate.
Renovations that make sense
Mark advises owners on small renovations that can support higher market rents, drawing on his experience as an investor and realtor.
Seasonal work
Snow removal in winter and grass and yard care in summer are part of the maintenance we coordinate.
Your contractors, if you prefer
Already have a plumber or handyman you trust? You can keep using your own contractors. Just let us know.
Who you work with
Experience Behind Every Repair
Founder & CEO
Mark Pitzi
Owns a large personal real estate portfolio and has built a network of contractors, painters, plumbers, handymen, inspectors and more.
Manager of Tenancy Operations
Scott Bornstein
Experienced real estate and leasing agent who represents owners with their tenants.
CFO
Ian Estabrooks
CFA charterholder with 15 years of experience in portfolio management.
Good to know
Massachusetts Rules Worth Knowing
The state rules that come up most often with this part of renting.
Heating season
From September 15 to June 15, the State Sanitary Code requires heat of at least 68 degrees from 7 a.m. to 11 p.m. and 64 degrees overnight, and no more than 78 degrees.
Lead law before you sign a lease
For a rental built before 1978, the owner must give the tenant the Tenant Lead Law Notification form, and any lead inspection or compliance letters, before the lease is signed. If a child under six lives there, the unit must be deleaded or brought under interim control.
General information only, not legal advice. Sources on mass.gov: heating season guidance, Tenant Lead Law Notification.
FAQ
Property Maintenance & Repairs FAQ
How do tenants request maintenance?
Through our Buildium tenant portal, where maintenance and service requests are tracked until the work is done.
Can I use my own contractors?
Yes. If you prefer to use your own contractors, you can. Just let us know.
Do you handle snow removal and lawn care?
Yes. Snow, grass, repairs and renovations are all part of the maintenance we coordinate.
Do you handle renovations?
Yes. Mark can also advise on small renovations that may support higher market rents.
What are the heating requirements for a Massachusetts rental?
From September 15 to June 15, at least 68 degrees from 7 a.m. to 11 p.m. and 64 degrees overnight, and no more than 78 degrees.
How do I get started?
Call (617) 819-2485 or request a free rental analysis through our contact form.
More services
Everything Else We Handle
Tenant Placement & Leasing
Marketing, screening and lease preparation.
Learn more →Rent Collection
Collected monthly, reconciled in Buildium.
Learn more →Rental Property Accounting
Statements, bill pay, 1099s and tax-ready reports.
Learn more →Growing a portfolio? See our real estate investment management services.
Towns We Serve
Metro North Boston and the North Shore, across Middlesex, Essex and Suffolk counties.
Get a Free Rental Analysis
Tell us about your property and our team will be in touch.